Practice Automation for Modern Clinics
Plinthcare handles your patient enquiries, bookings, payments, and follow-ups automatically — using the software you already run.
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Week from sign-up to live
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Systems we already work with
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Privacy law compliant, by default
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Missed and no-show appointments
PlinthCare
Sound Familiar?
The admin gaps costing you patients
Most practices lose time and money in the same four places — not because staff aren’t capable, but because nothing talks to each other.
Enquiries fall through the cracks Between the phone, the inbox, and the front desk, new patients slip through and never get followed up.
Your systems don't talk to each other Your booking system and your patient records live separately, so someone has to manually copy information between them, every time.
Staff spend hours on things a form could do Sorting through enquiries and figuring out who needs what — work that could happen automatically in the background.
No-shows cost you real money When reminders are inconsistent or missing, booked slots go empty — and that's lost income, every time it happens.
The Fix
One system that does the admin work for you
Plinthcare connects your website, your booking process, your payments, and your patient records — so information flows between them without anyone typing it twice.
Pillar 01 — Patients sort themselves, automatically
A patient fills out a short form on your site, and it automatically tells you what they need and where they should go next — no one has to read through it and decide manually.
- Simple form, built around your services
- Automatically sends the right patient to the right next step
- No staff time spent sorting enquiries
Pillar 02 — Booking and payment, handled in one go
Whether patients pay before or after booking, it happens right there in the flow — and it’s connected straight to your patient records.
- We set up your payment processor for you — Stripe and/or PayPal
- Works with your existing booking / records software
- Nothing gets typed in twice
Pillar 03 — Reminders that send themselves
Confirmations and reminders go out on their own, so fewer patients forget — and your front desk isn’t the one chasing them.
- Fewer no-shows
- No manual reminder calls or texts
- Automatically reaches out to patients who haven’t rebooked
Pillar 04 — Privacy and compliance, handled by default
Every setup includes the privacy and data-handling requirements for your region from day one — it’s not something you have to ask for or pay extra for later.
- Matches privacy law where you practice
- Patient consent captured automatically
- You control how long patient data is kept
Pillar 01 — Patients sort themselves, automatically
A patient fills out a short form on your site, and it automatically tells you what they need and where they should go next — no one has to read through it and decide manually.
- Simple form, built around your services
- Automatically sends the right patient to the right next step
- No staff time spent sorting enquiries
Pillar 02 — Booking and payment, handled in one go
Whether patients pay before or after booking, it happens right there in the flow — and it’s connected straight to your patient records.
- We set up your payment processor for you — Stripe and/or PayPal
- Works with your existing booking / records software
- Nothing gets typed in twice
Pillar 03 — Reminders that send themselves
Confirmations and reminders go out on their own, so fewer patients forget — and your front desk isn’t the one chasing them.
- Fewer no-shows
- No manual reminder calls or texts
- Automatically reaches out to patients who haven’t rebooked
Pillar 04 — Privacy and compliance, handled by default
Every setup includes the privacy and data-handling requirements for your region from day one — it’s not something you have to ask for or pay extra for later.
- Matches privacy law where you practice
- Patient consent captured automatically
- You control how long patient data is kept
How It Works
From first click to booked appointment — automatically
The same five steps, every time.
1
A patient visits your site
They fill out a short form — no phone calls, no waiting-room paperwork.
They're pointed to the right next step, automatically
Based on what they need, they’re shown the right service, the right consult type — or told honestly if you’re not the right fit for them.
2
3
They book and pay, right there
Before or after booking, whichever you prefer. We set up your payment processor as part of the build — nothing for you to configure.
Your patient records update on their own
No one has to copy the booking into your system by hand — it’s already there.
4
5
Reminders go out without anyone lifting a finger
And fewer patients fall through the cracks because of it.
Works With Your Software
Built for the systems you already run
We don’t replace your practice software — we make everything around it automatic. Here’s a closer look at the systems we work with most.
Our most common setup — your booking flow and your patient records stay in sync, automatically.
- Patient details flow straight into your records
- Appointments sync without anyone re-entering them
- No copying information between systems
Note : Some setup costs depend on your Best Practice plan — we'll confirm this with you for free before any work starts.
One of the fastest systems to get running, since payments connect natively.
- Payments connect directly, no extra setup
- Billing matches your region’s requirements
- Usually the quickest of our setups
Note : Halaxy connects natively with Stripe. If you also want PayPal, that's a small extra step we'll scope with you upfront.
What’s possible depends on your specific plan — we check this with you before quoting anything.
- We connect wherever your plan allows
- Scoped to exactly what you have, not assumed
- Same privacy standard as every other setup
Note : We always verify what your Automed plan supports during your free audit — we never guess.
Also works with: Practice Better, PIE, Jane, Cliniko, Nookal, SimplePractice, HighLevel, Zapier, Make, and HubSpot.
- Same process, whichever system you’re on
- Same privacy standard across all of them
- Don’t see yours listed? Ask us — most can still be connected
The Real Cost
What manual admin is actually costing you
These aren’t our numbers — they’re published, real-world data. Your free audit gives you the number specific to your practice.
Staff time
$20–30 / Hr avg receptionist wage
Medical receptionists earn around $20/hour in the U.S. and AU$30/hour in Australia, on average. Every hour spent manually sorting enquiries, re-typing patient details, or calling to chase a no-show is paid staff time going toward work a connected system does on its own.
Missed appointments
$20,000+ / Year for many practices
A missed appointment costs a practice around $200 on average, and adds up to $20,000 or more a year for many independent practices.
Automatic reminders are shown to cut no-shows by 20–50%.
We won't tell you what you'll save — we'll show you.
These are industry-wide numbers, not a promise about your results. During your free audit, we look at your actual bookings, no-show rate, and staff hours, and tell you honestly what this is likely worth for your practice — before you spend anything.
Pricing
One upfront price to get set up — then a simple monthly plan
No hourly billing, no surprises. Pricing shown in USD; we can bill in your local currency on request.
Get Set Up — one-time
Start your wellness journey, book visits, and manage health with ease and support from our team.
- Your booking system and automation, set up for you
- Patient forms, booking, and payment processor (Stripe and/or PayPal) — all connected
- Linked to whichever practice software you use
- Privacy and compliance setup included
Keep It Running — monthly
Start your wellness journey, book visits, and manage health with ease and support from our team.
- We monitor everything and fix issues
- A monthly report on how it’s performing
- Small tweaks included as you need them
- Standard support included
Grow With You — monthly
Start your wellness journey, book visits, and manage health with ease and support from our team.
- Everything in “Keep It Running”
- New patient pathways added as you grow
- Support for multiple locations
- Priority support + a check-in every quarter
We guide your path to better health care
Compliance
Set up to meet healthcare privacy standards, wherever you are
Every setup includes full privacy and compliance configuration as standard — not something you pay extra for later.
1. Matches your local privacy law
Set up according to the rules that apply where you practice (for example, the Privacy Act, GDPR, or HIPAA).
2. Patient consent, captured properly
Every patient's consent is recorded at the point they give it, including whether they've opted into marketing.
3. You control how long data is kept
Deletion timelines set to what you need, not a fixed default.
4. Clear on where your data lives
You'll always know where patient data is stored and processed.
5. Billing set up to match your region
Configured for your local medical billing requirements, where relevant.
6. Matches your local health record standards
Set up to fit whatever health record system applies to your practice.
Where Things Stand
Already running for a real clinic — expanding now
We built and tested this on a real telehealth clinic before offering it more broadly. Here’s exactly where things stand, honestly.
First clinic — Live and running
A successful launch, with the platform now supporting real-world clinic operations and patient journeys.
Second clinic — Being set up now
Building on what we’ve learned, the next implementation is already underway with the same focus on a smooth experience.
Third clinic — Booked in, starting soon
Another partnership is taking shape, bringing the solution to a new clinical environment very soon.
FAQ
Common questions
MD is here to support your health, offering expert advice and caring service for all your medical needs and concerns.
Get Started
Ready to stop losing patients to admin gaps?
Book a free audit. We’ll show you exactly where automation would save your team the most time — no obligation either way.